Albatross Global Solutions

Affluent and well-off consumers are changing rapidly; their number is increasing, fueled by emerging markets such as China, Russia, Brazil and India. Those new clients are quickly becoming more sophisticated and demanding, while the traditional customer base of luxury and premium brands have new expectations.

For any premium or luxury brand, adapting to this new paradigm is critical.

Albatross Consumer Insights offers highly customized quantitative and qualitative market research solutions to help luxury and premium brands understand the mutations in customers’ behaviors. We forecast the trends of the luxury world, delineate customers’ profiles, find out customers’ expectations and preferences, understand competitors’ key success factors, and deliver actionable conclusions and recommendations that drive effective business decisions.

What is your customers’ experience in your shops, counters…? Is your retail team delivering a service in line with your clients’ expectation? How are your competitors doing? We have developed a complete range of solutions to answer those questions using store exit intercept, mystery shopping, benchmark studies and focus group discussions…

There is no easy way towards retail excellence and customer satisfaction. It requires commitment and engagement from management to front line staffs. Our solutions are precisely designed to help you drive change in your organization and improve customer satisfaction in the countries where you operate. Our 19 offices around the world are our key assets to ensure that worldwide programs are deployed with consistency and accepted locally.