It is a fact of modern life that we are all customers. We are diners, hotel guests, airline passengers, internet subscribers, and shoppers. Every day, our lives are shaped by dozens of customer service interactions, large and small. At Albatross, we believe that these moments are powerful: they have the ability to invigorate our mood or ruin our day, to build lasting relationships or incite deep grievances. Our mission is to help luxury and premium brands align their organizations to deliver the kind of experiences that engage, uplift, and inspire- across all touchpoints, and around the world.